Complaints Division
Responsible for the handling of consumer complaints.
   Director Luis Torrres (787) 723-7039

Investigations Division
Conducts investigations into illegal activities involving locally chartered institutions and licensed entities. Interacts with other regulatory, law enforcement and prosecution agencies. Monitors compliance with the Bank Secrecy Act and conducts background investigations in connection with applications for charters and licenses.
    Director Asdrúbal Aponte (787) 723-7508

Human Resources Division
Recruits and maintains a productive, motivated, and skilled work force to effectively execute the Agency’s mission. Administers programs regarding benefits, training, and affirmative action. Implements Commonwealth and Agency policies and promotes positive employee relations and effective management in all aspects of the work environment.
  Director Lorraine Vega Vélez (787) 723-3131

Financial Education Division
Its purpose is to develop educational plans to increase the growth of a better financially educated country.  For that reason, it carries out strategies to reach several sectors of the Puerto Rican community; such as: conferences, trainings and large events orientation.
   Director Velia V. Cardona (787) 723-3131 Ext. 2004

Licensing and Regulations Division
Charged with the responsibility of emitting and revoking licenses, and the issue of administrative opinions and Circular Letters.
   Assistant Commissioner Iris Jiménez (787) 723-8403

Banks Examinations Division
Supervises and examines the operations of all Commonwealth chartered banks, foreign banks and branches, international banking entities, trust companies, and governmental banks to ensure their safety and soundness.
    Deputy Assistant Commissioner Uriel Sánchez (787) 722-6017

Non Depository Institutions Examinations Division
Charged with supervisory and examination responsibility for the following financial service segments: Mortgage Institutions, Financial Intermediaries, Cashers of Checks, Small Loans Companies, Leasing Companies, Pawn Shops, Finance Companies, and Money Transmitters. The division also examines the Casinos.
    Assistant Commissioner Isabel Cruz (787) 723-8648

Securities Examinations Division
Responsible for the supervision and examination of Broker-dealers, Investment Advisors, Venture Capital Funds, Investment Companies and Securities brokers or agents doing business in Puerto Rico.
    Assistant Commissioner Francisco Collazo (787) 977-3999

Securities Division
Regulates the local securities industry and registers securities offerings and the persons who sell them. License applications of institutions and individuals, as well as requests for the creation and operation of local investment companies and venture capital funds are evaluated and authorized by the division.
    Deputy Assistant Commissioner Agnes Tartak (787) 723-8266

Financial Analysis Unit:

Receive, consolidate and analyze financial and statistical data from the various segments of Puerto Rico’s financial sector.

     Supervisor  Wally A. Sierra (787) 723-3131 Ext.2314

Unclaimed Property:

Responsible for the safekeeping of unclaimed property with Puerto Rico addresses, received from holders from within and outside the Commonwealth, until its return to owners.

     Supervisor Salva D. Valentin (787) 723-3131 Ext. 2330